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This is the horrible ONGOING story
of: Betsy
( as usual XXXX = data containing
personal information from Betsy, ZZZZZZ=personal (probably fake names form
EXPEDIA's representative)
More than 13 international phone calls....more than
400 minutes on
hold.... and I receive the great news that
Expedia has processed my refund
today - 3 months after I requested it - and that I will have the money
credited to my account in - hello?? - 30 to 60 days. At this point I
should just be glad that I'll have it within a year of when I purchased
the tickets.
NEVER USE EXPEDIA!!!! THEIR CUSTOMER SERVICE GUARANTEES ARE AS
WORTHLESS AS THE TICKETS THAT THEY SOLD ME.
* Comment:
I am still awaiting the long promised refund for these tickets that
Expedia
sold me that
Air India would not honor. The tickets were purchased
last August for a flight in February, and I requested a refund in
January - 3 months ago! - when Air India told me they were not valid and
Expedia
could not resolve the situation. Will the $1600 be credited to my
bank account within the 90 days as promised? I have called a dozen
times and this has yet to be resolved. I do not understand what the
hold-up is when the error was through no fault of mine. Not only was our
long
planned vacation ruined, but my money seems to be held hostage as
well.
Thank you for a prompt resolution of this matter that has been dragged
out for so many months.
Dear Betsy,
Thank you for contacting
Expedia.com
about the status of your refund.
We do apologize for the delay on your refund. In this light, I
forwarded your case to the appropriate department for further
investigation.
However, if you wish to expedite this matter, you can call our support
desk for assistance. They are open 24 hours a day, 7 days a week. It
would be helpful to have handy information like itinerary number, username
or e-mail address used to secure the reservation when you call.
For now, we could only ask for your patience on this matter, though we
know that you have exerted all possible efforts to be patient. We would
really appreciate your kind understanding and we look forward to
resolving this issue for you soon.
If you have further questions regarding this issue, feel free to reply
to this e-mail or contact
Expedia customer services at
1-800-397-3342
and reference case ID XXXXXX. You can also visit the
Expedia.com
"Customer Support" page (http://www.expedia.com/daily/service/default.asp)
for more customer service information.
Thank you for choosing
Expedia.com.
Ricky
Expedia.com Customer Service Team
-----Original Message-----
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