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These "informative, warning e-mails" had been sent to  different EXPEDIA's partners  to let them know they are partnering with a scammer. We are documenting their response (and choice) to continue or not  the partnership with a confirmed scammer.

You can help us by sending these letters to these or other EXPEDIA's partners too (for the list of partners visit the main page , point #7). If they are honest, they will start an investigation and maybe stop being partner with a scammer.

We will soon start sending letter to main newspapers. Come back soon to see who support the EXPEDIA scam and who decided to stop the partnership or at least to start an independent investigation to alert the general population about the top travel scam.

 

Just some random thoughts I had: If the United Nation Foundation, Cornell University, and the NY times are profiting (and/or at least receiving/earning some money from EXPEDIA, a company that scam people, without investigating or even questioning  after they have been tipped of this fact. What is the next step? Are they going to receive money from other criminals through drug smuggling, sexually abused women and children, conflict zone diamonds where thousands of people are exploited, tortured and killed ? 

Is the internship of a Hotel Administration student worth the price Cornell University is paying with this partnership with EXPEDIA? For 25,000 U$D/year?

Is the World Heritage Alliance humanitarian mission worth an association with a scammer? What about the other UN humanitarian Mission? Are they also paid with dirty or even bloody money?

Is the NY times setting a new standard in the ethics of information. Will the NY times make profit no matter who is its partner? Can we trust NY times news?
The NY times clearly selects what to investigate and what not based in their own financial benefit. Next time you read the NY times you should ask yourself: what is the interest of the NY times in that article?

 

  Partner (click on the link to read the letter sent to them) Warning letter sent on Response (I will give all EXPEDIA partners one week before posting any of their responses)
      Ignored/No response Response Action     Comment  
EXPEDIA's Partner

NY Times

 

12-18-2008

 

NO response

NONE (the partnership continues)

 

Cornell School of Hotel Administration

 

12-18-2008

 

 

NO response

NONE (the partnership continues)

 

 

 

 

The World Heritage Alliance (UN Foundation)

 

12-18-2008

 

 

NO response

NONE (the partnership continues)

Cornell University

 

12-26-2008

 

NO response

NONE (the partnership continues)

Media

CNN

12-20-2008

from ****@cnn.com

to ******@gmail.com
date  Sat, Dec 20, 2008 at 11:36 AM
subject   RE: Send a news tip

Thank you for contacting CNN. This email is to notify you that your news tip has been received and will be reviewed in a timely manner. You will be contacted if the news tip is valid and we need further information and verification.
We appreciate your news tip and thank you for choosing CNN as your breaking news source.

Sincerely,

CNN Viewer Communications Management
"CNN, The Most Trusted Name In News"

NONE

The National Geographic Traveler Magazine 12-27-2008 NO response NONE
Orlando Sentinel 12-30-2008 NO response NONE
Authorities

Washington State Office of the Attorney General

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

from ***@atg.wa.gov

to ******@gmail.com
date Sat, Dec 20, 2008 at 12:03 PM
subject Thank You for Contacting the AGO

The following message (READ THE MESSAGE) has been submitted to staff at the Attorney General's Office. Depending on the complexity of your request and the volume of messages received, please allow up to 10 business days for a member of the AGO staff to help you with your request. Please do not respond to this message. The ATG WWW Email AGO mailbox is an unmonitored box.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NONE: A

Except this response:

 

from ATG MI CPR Contact AGO <CPRcontact@atg.wa.gov>
to *****@gmail.com

date Mon, Dec 29, 2008 at 5:12 AM
subjectRE: Contact AGO - Big and long lasting Scam perpetrated by EXPEDIA.com
mailed-byatg.wa.govDear Mr. *****,
 

Dear Mr. *****,
The Consumer Protection Division of the Attorney General’s Office received your correspondence. The information you provided will be retained as part of our firm file; it may be helpful should future enforcement action become necessary.

If you can also file a formal complaint with our office www.atg.wa.gov/FileAComplaint.aspx.

Thank you for contacting our office.

Sincerely,

******
Office of the Attorney General
Consumer Protection Division
Public Disclosure Request Coordinator


AREN'T THEY SUPPOSE TO PROTECT CONSUMERS?

 

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Letter sent to the NY Times

 

 

Dear NY Times Staff

 

nytnews@nytimes.com

 

Editors
executive-editor@nytimes.com
managing-editor@nytimes.com

 

and Newsroom
news-tips@nytimes.com; thearts@nytimes.com; bizday@nytimes.com; foreign@nytimes.com; metro@nytimes.com; national@nytimes.com; sports@nytimes.com; washington@nytimes.com

 

 

To whom it might concern

 

First at all , I apologize for sending the same message to multiple addresses but I wanted to be sure that it will reach the right person or to someone of you that will contact the right person in your company. It is not going be sent again.

The purpose of this letter is to inform you (in case you don’t know), your company is partnering with a scammer. By offering EXPEDIA's booking engine in your website, you are sending your readers to a website that cheat and scam people and you are putting people at risk of loosing money.  EXPEDIA is a confirmed scammer. My case, that you can read at http://www.victimsofexpedia.com/mycase.htm, shows evidence of different strategies EXPEDIA used when they tried to scam me back in 2005.

Besides my case, that is too gruesome in details, I did an extensive search in the internet and I found hundreds (maybe thousands) of other people that feel they have been cheated/scammed by EXPEDIA. You can read some of these cases at http://www.expedianews.com . You will also see a video produced by Atlanta FOX 5 showing the case of a family cheated by EXPEDIA. 

 

It is difficult to believe that a reputable company like yours are not aware of this fact. However, since you might not know and simply be another victim (because EXPEDIA might be using your business to look reputable and it will in time ruin your reputation) I feel that I need to inform you to document this fact.

It might be important for you since, now that you know expedia is a scammer, you might be liable in the future if someone that use EXPEDIA's booking engine from your site is scammed . They can claim that you knew about the ongoing scam but you ignore and kept a partnership with a scammer without doing any investigation.

 

Whatever you decide to do is your own decision. I will simply publish this letter in the internet at http://www.victimsofexpedia.com/partners.htm and document your response in a table that will be available to everybody. This letter is going to be sent to most of EXPEDIA’s partners and main newspapers and their response will also be documented there. Newspapers have to the moral duty to start an investigation because of the number of possible victims that are being cheated/scammed and inform people about a general possible scam.

As an honest and reputable newspaper, I believe that the NY times have the moral duty to do your own investigation and later decide to continue the partnership with a scammer or not. To be fair with EXPEDIA a copy of this letter is also sent to them at  travel@customercare.expedia.com with copy to their investor relationships office (ir@expedia.com ), press office ( press@expedia.com) and Mr. Dara Khosrowshahi (Chief executive officer at :darakh@expedia.com ).

 

Feel free to contact me for more information about my case.

 

Thank you very much for your time

Sincerely

John Doe (of course I put mu real name here in the letter sent to them)

 

 

 

 

Letter sent to the Cornell School of Hotel Administration

 

 

Dear Cornell University  Staff

 

Contact:   Jennifer Macera, 607.255.3101, js372@cornell.edu (From this article)

 

Corporate Affairs
174 Statler Hall
Ithaca, NY 14853-6902
Phone: 607.255.4646
Fax: 607.255.1499
corprelations@sha.cornell.edu

 

Dean's Office
146 Statler Hall
Ithaca, NY 14853-6902
Phone: 607.255.5106
Fax: 607.255.8570
sha_dean@cornell.edu

 

 

To whom it might concern

 

First at all , I apologize for sending the same message to multiple addresses but I wanted to be sure that it will reach the right person or to someone of you that will contact the right person in your Insitution. It is not going be sent again.

The purpose of this letter is to inform you (in case you don’t know), your company is partnering with a scammer. What kind education can you offer to your student when you are a partner of a company that cheat and scam people?.  EXPEDIA is a confirmed scammer. My case, that you can read at http://www.victimsofexpedia.com/mycase.htm, shows evidence of different strategies EXPEDIA used when they tried to scam me back in 2005.

Besides my case, that is too gruesome in details, I did an extensive search in the internet and I found hundreds (maybe thousands) of other people that feel they have been cheated/scammed by EXPEDIA. You can read some of these cases at http://www.expedianews.com . You will also see a video produced by Atlanta FOX 5 showing the case of a family cheated by EXPEDIA. 

 

It is difficult to believe that a reputable Institution like the Cornell University is not aware of this fact. However, since you might not know and simply be another victim (because EXPEDIA might be using Cornell University to look reputable and it will in time ruin your reputation) I feel that I need to inform you to document this fact.

It might be legally important for you since, now that you know expedia is a scammer, Cornell University  might be liable in the future if someone that use EXPEDIA's booking engine after seeing the EXPEDIA logo in you site is scammed . They can claim that you knew about the ongoing scam but you ignore and kept a partnership with a scammer without doing any investigation and allowing people to be at risk.

 

Whatever you decide to do is your own decision. I will simply publish this letter in the internet at http://www.victimsofexpedia.com/partners.htm and document your response in a table that will be available to everybody. This letter is going to be sent to most of EXPEDIA’s partners and main newspapers and their response will also be documented there. Newspapers have to the moral duty to start an investigation because of the number of possible victims that are being cheated/scammed and inform people about a general possible scam.

As an honest and reputable Educational Insitutuion , I believe that Cornell University  has the moral duty to do its own investigation and later decide to continue the partnership with a scammer or not. To be fair with EXPEDIA a copy of this letter is also sent to them at  travel@customercare.expedia.com with copy to their investor relationships office (ir@expedia.com ), press office ( press@expedia.com) and Mr. Dara Khosrowshahi (Chief executive officer at :darakh@expedia.com ).

 

Feel free to contact me for more information about my case.

 

Thank you very much for your time

Sincerely

John Doe (of course I put my real name here in the letter sent to them)

 

 

 

 

UN Foundation

 

 

 

Dear UN Foundation

 

Read the article ( http://www.prnewswire.co.uk/cgi/news/release?id=167216  )

 

inquiries@un.org,

worldheritage@unfoundation.org

 

 

To whom it might concern

 

First at all , I apologize for sending the same message to multiple addresses but I wanted to be sure that it will reach the right person or to someone of you that will contact the right person in your Instituition. It is not going be sent again.

The purpose of this letter is to inform you (in case you don’t know), that the UN Foundation ( through The World Heritage Alliance) is partnering with a scammer. EXPEDIA is a confirmed scammer. My case, that you can read at http://www.victimsofexpedia.com/mycase.htm, shows evidence of different strategies EXPEDIA used when they tried to scam me back in 2005.

Besides my case, that is too gruesome in details, I did an extensive search in the internet and I found hundreds (maybe thousands) of other people that feel they have been cheated/scammed by EXPEDIA. You can read some of these cases at http://www.expedianews.com . You will also see a video produced by Atlanta FOX 5 showing the case of a family cheated by EXPEDIA. 

 

Althought the mission of the WHA is honorable, The partnership of the The World Heritage Alliance with Expedia as a founder rmemeber is wrong since it is sending  a wrong message to the society. It gives people the impression that the UN will establish a partnership with anyone (no matter where the money come from) to accomplish their humanitarian mission.  

 

It is difficult to believe that a reputable Foundation like the UN is not aware of this fact. However, since you might not know and simply be another victim (because EXPEDIA might be using your foundation to look reputable and it will in time ruin your reputation) I feel that I need to inform you to document this fact.

It might be important for you since, now that you know expedia is a scammer, you might be liable in the future if someone that use EXPEDIA's booking engine after seeing the EXPEDIA logo in your is scammed . They can claim that you knew about the ongoing scam but you ignore and kept a partnership with a scammer without doing any investigation and putting people at risk.

 

Whatever the UN foundation decide to do is its own decision. I will simply publish this letter in the internet at http://www.victimsofexpedia.com/partners.htm and document your response in a table that will be available to everybody. This letter is going to be sent to most of EXPEDIA’s partners and main newspapers and their response will also be documented there. Newspapers have to the moral duty to start an investigation because of the number of possible victims that are being cheated/scammed and inform people about a general possible scam.

 

As an honest and reputable Foundation, I believe that the UN have the moral duty to do its own investigation and later decide to continue the partnership with a scammer or not. To be fair with EXPEDIA a copy of this letter is also sent to them at  travel@customercare.expedia.com with copy to their investor relationships office (ir@expedia.com ), press office ( press@expedia.com) and Mr. Dara Khosrowshahi (Chief executive officer at :darakh@expedia.com ).

 

Feel free to contact me for more information about my case.

 

Thank you very much for your time

Sincerely

John Doe (of course I put my real name here in the letter sent to them)

 

 

 

Letter sent to CNN

 

 

Sent to CNN using the online form at: http://edition.cnn.com/feedback/tips/newstips.html

 

To whom it might concern

 

The purpose of this letter is to ask you to start an investigation about EXPEDIA.com. EXPEDIA is a confirmed scammer. My case, that you can read at http://www.victimsofexpedia.com/mycase.htm, shows evidence of different strategies EXPEDIA used when they tried to scam me back in 2005.

Besides my case, that is too gruesome in details, I did an extensive search in the internet and I found hundreds (maybe thousands) of other people that feel they have been cheated/scammed by EXPEDIA. You can read some of these cases at http://www.expedianews.com . You will also see a video produced by Atlanta FOX 5 showing the case of a family cheated by EXPEDIA. 

 

It is difficult to believe that CNN is not aware of this fact. However, since you might not know I feel that I need to inform you to document this fact.  Newspapers and TV media have to the moral duty to start an investigation because of the number of possible victims that are being cheated/scammed and inform people about a general possible scam. The recent big scam perpetrated by Mr Bernard Madoff that is devastating banks and charities and other Foundations was in part due because the media failed to investigate  and report. The Madoff scam was tried to be exposed back in 1999 by an investor but nobody listened to him. I feel that a similar pact of silence is happening now when we try to expose the EXPEDIA SCAM.

 

As an honest and reputable TV media, I believe that the CNN has the moral duty to do its own investigation to alert people about the risk of using EXPEDIA.

 

Whatever you decide to do is your own decision. I will simply publish this letter in the internet at http://www.victimsofexpedia.com/partners.htm and document your response in a table that will be available to everybody. This letter is going to be sent to most of EXPEDIA’s partners and main newspapers and their response will also be documented there.  To be fair with EXPEDIA a copy of this letter is also sent to them at  travel@customercare.expedia.com with copy to their investor relationships office (ir@expedia.com ), press office ( press@expedia.com) and Mr. Dara Khosrowshahi (Chief executive officer at :darakh@expedia.com ).

 

Feel free to contact me for more information about my case.

 

Thank you very much for your time

Sincerely

 

 

 

 

 

 

 

 

 

Letter sent to Washignton State Office of the Attorney General

 

 

Sent to WA  State Office of the Attorney General  using the online form at: https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx

 

Dear
Washington State Attorney General

The purpose of this letter is to ask you to start an investigation about EXPEDIA.com that has its headquarters in Bellevue, WA . EXPEDIA is a confirmed scammer. My case, that you can read at http://www.victimsofexpedia.com/mycase.htm , shows evidence of different strategies EXPEDIA used when they tried to scam me back in 2005 when I was living in Texas.
Besides my case, that is too gruesome in details, I did an extensive search in the internet and I found hundreds (maybe thousands) of other people that feel they have been cheated/scammed by EXPEDIA. You can read some of these cases at http://www.expedianews.com  . You will also see a video produced by Atlanta FOX 5 showing the case of a family cheated by EXPEDIA.

I feel that I need to inform you to document this fact. Authorities has the duty to start an investigation because of the number of possible victims that are being cheated/scammed and inform people about a general possible scam and STOP the SCAM. The recent big scam perpetrated by Mr Bernard Madoff that is devastating banks and charities and other Foundations was in part due because the authotities failed to investigate. An investor tried to expose the The Madoff scam back in 1999 by an investor but nobody listened to him. I feel that a similar pact of silence is happening now when we try to expose the EXPEDIA SCAM.


Whatever you decide to do is your own decision. I will simply publish this letter in the internet at http://www.victimsofexpedia.com/partners.htm  and document your response in a table that will be available to everybody. Similar letter to this one has been sent to most of EXPEDIA’s partners and main newspapers and their response will also be documented there. To be fair with EXPEDIA a copy of this letter is also sent to them at travel@customercare.expedia.com  with copy to their investor relationships office (ir@expedia.com  ), press office ( press@expedia.com ) and Mr. Dara Khosrowshahi (Chief executive officer at :darakh@expedia.com  ).

Feel free to contact me for more information about my case.


Thank you very much for your time
Sincerely


Please Note: I'm not currently living in USA. You can reach me by e-mail at: ******@gmail.com
 

 

 

Letter sent to Cornell University

"Important message concerning the Cornell School Of Hotel Administration"

 

 
To Cornell University
To whom it might concern.
 
I wrote few weeks ago to the Dean's Office of the Cornell School for Hotel Administration (CSHA) in order to inform them that one of their partner is a scammer. The CSHA has many business partners but one of them (EXPEDIA.COM) is a confirmed scammer. My case that you can read at http://www.victimsofexpedia.com/mycase.htm , shows evidence of many tricks that EXPEDIA used when they tried to scam me 1254,95 U$D for a trip they failed to arrange (this fact was confirmed by KLM), the airline involved in my case). Besides my case that is too gruesome in details I did an extensive search in the internet and I found hundreds (maybe thousands) of other people that feel they have been cheated/scammed by EXPEDIA . Illustrating that EXPEDIA uses unethical business practice in a systematic way to cheat/scam people. You can read some of these complaints at: http://www.expedianews.com
 
 
To my surprise, when I further investigate the CSHA-EXPEDIA partnership I found that a former EXPEDIA's president, Mr. Paul J Brown  (now at Hilton Hotels) is part of the Advisory board of the CSHA.
Mr Paul J Brown had access to my case and he was provided with evidence that EXPEDIA's representative made a mistake when booking my flight and then instead of fixing the problem they tried to scam me. However, Mr Paul J. Brown chose to ignore my case, indicating that he was supporting EXPEDIA's unethical business practice including scamming a customer.
 
 
I was shocked to learn that a world leading univeristy (ranking ususally 14th-15th) with approximately 40 nobel laureates affiliated had made a very very cheap deal with a confirmed scammer but later, when I found CU motto, everything makes sense.
CU motto is " "I would found an institution where any person can find instruction in any study". In this context, the partnership with  EXPEDIA open the possibility to study "how to scam people" or "mastering unethical business practice" and learn from the best: EXPEDIA.

 

Now, it is not a surprise that Mr Paul Brown, ex- expedia's President, is part of the Cornell Advisory Board (Since nov 2006, read the press release from Cornell University website).

 

What Cornell get with this partnership? Apparently EXPEDIA (with other 27 sponsors) gives Cornell University 25,000 U$D/year to support an internship program (read the article from New York Business Journal Feb 8, 2008).

It is a very cheap deal. For 25,000 U$D/year Cornell University helps EXPEDIA to build a reputation and , indirectly, support the EXPEDIA SCAM since make people believe EXPEDIA is reputable. By 25,000 U$D/year one of the most prestigious University in the World keeps a partnership with a scammer, with a company that uses the most unethical business practice to cheat and scam travelers.

 

What can Students learn from this sponsored program:

 

1) Unethical business practice from a scammer (e. g. how to scam, how to lie).

2) Great, prestigious universities can help scammers for  a cheap deal (25,000 U$D/year)
 

Cornell University (the CSHA) might have not been  aware of the fraudulent activities of EXPEDIA when they signed the partnership. They have even fooled the United Nations ...

As I mentioned before, an informative , warning e-mail was sent on Dec 18-2008 to the Dean's Office, the Corporate Affair's Office and to the press release manager to let them know about EXPEDIA's unethical business practice. We didn't receive any response. Not even that the message was received. If CU decides to keep the partnership without making any investigation, when the expedia scam is exposed, they can argue later: " we were not aware". It will be a lie: Few minutes after we sent the e-mail we notice that someone from CU (from inside the Cornell Hotel School ) searched and found our website in Google. So, they are aware now (see the attached figure CORNELL.bmp as evidence (below), it is not a virus).

 

This letter is going to be published at: http://www.victimsofexpedia.com/partners.htm where we are documenting the response and actions taken by other EXPEDIA's partners. Some of them might be liable in the future for being part of the EXPEDIA scam if they decide to keep a partnership and putting people at risk of being scammed by EXPEDIA.

 

If CU decide to investigate and take actions to avoid the shame when the scam is exposed, feel free to contact me for further details and shocking evidence of the different tactics EXPEDIA used in my particular case. To be fair with EXPEDIA a copy of this letter is also sent to them at travel@customercare.expedia.com  with copy to their investor relationships office (ir@expedia.com  ), press office ( press@expedia.com ) and Mr. Dara Khosrowshahi (Chief executive officer at :darakh@expedia.com  ). 
 

Thanks for your time.

 

 

 
 

Letter sent to The National Geographic Traveler Magazine

 
   

Letter sent to The National Geographic Traveler Magazine at : traveler@ngs.org and pressroom@ngs.org (National Geographic Society Communications Department1145 17th Street, N.W. Washington, D.C. 20036-4688)

To whom it might concern

 

I will appreciate if you can tell me the relationship (if there is one) between  Mr Elliot, The National Geographic Traveler Magazine and EXPEDIA.COM.

EXPEDIA is a confirmed scammer. My case, that you can read at http://www.victimsofexpedia.com/mycase.htm, shows evidence of different strategies EXPEDIA used when they tried to scam me back in 2005.

Besides my case, that is too gruesome in details, I did an extensive search in the internet and I found hundreds (maybe thousands) of other people that feel they have been cheated/scammed by EXPEDIA. You can read some of these cases at http://www.expedianews.com . You will also see a video produced by Atlanta FOX 5 showing the case of a family cheated by EXPEDIA. 

 

Mr Christopher Elliott is the ombudsman for National Geographic Traveler magazine (according to his website and articles published in newspapers: http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2008/12/21/TROU14OVII.DTL&feed=rss.travel ).

The usual definition for ombudsman (according to  Merrian-Webster dcitionary  ) is :

1 : a government official (as in Sweden or New Zealand) appointed to receive and investigate complaints made by individuals against abuses or capricious acts of public officials

2 : one that investigates reported complaints (as from students or consumers), reports findings, and helps to achieve equitable settlements

The rol of Mr Elliot however seems to be far from this definition:

- Mr Elliot seems to publish cases from consumer complaints about EXPEDIA only when he can say at the end that EXPEDIA "did the right thing" after they made a mistake

- Mr Elliot ignored my case that shows evidence of EXPEDIA's unethical business practice. I contacted Mr Elliot back in July-2006. This is the copy of the e-mail with his response.

 

Date: Tue, 11 Jul 2006 04:40:08 -0500
From: "Christopher Elliott" <elliottc@gmail.com>
To: "John Doe" <webmaster@victimsofexpedia.com>
Subject: Re: about my horrible experience with EXPEDIA
 

Thank you for the note. I'll have a look at your site.

Chris

On 7/10/06, John Doe <
webmaster@victimsofexpedia.com> wrote:

 Dear Christopher Elliott

 I read your interesting article  "Travel Troubleshooter: Couple thought  online transaction didn't go through":
http://www.startribune.com/1513/story/537321.html

 EXPEDIA seems to do a lot of "mistakes" and charge credit cards for that. In my case EXPEDIA lied and tried to keep money from my credit card for a service that was never provided (I tried to buy an airline ticket). My case is a complicated one and still unresolved. Even after I provided evidence that EXPEDIA's agents did the mistake they tried to keep the money that was charged in my credit card. I decided to run a website to alert travelers .Please read :
http://www.victimsofexpedia.com
.

You can do a simple search "EXPEDIA" and "complaints" and you will read hundreds of horrible stories
Hope someone can do something else to help people and alert about how bad EXPEDIA is.

Best regards
 

However, Mr Elliot never contacted me. You can argue that I didn't use my real name. But he at least should had asked for more information. He did not.

Later, in one of his "successful cases" dealing with EXPEDIA (where again he put EXPEDIA as a reputable company) I asked him "Would you please be so kind to ask EXPEDIA about my case (Case ID: [REQ:21826350]). That was the case ID # expedia gave me when they tried to scam me." Read the article and comments at: http://www.elliott.org/blog/is-expedia-censoring-negative-comments-about-its-resorts/ . I

Again, Mr Elliot Ignored my petition.

Overall, Mr Elliot relationship with EXPEDIA look fishy and is clearly biased to favor EXPEDIA. As I mentioned before.

 

1) He only post cases where at the end he can make EXPEDIA look reliable and reputable. Here are more examples of articles where Mr Elliot makes EXPEDIA looks reliable.:

- http://www.azstarnet.com/sn/byauthor/266167

- http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2008/12/21/TROU14OVII.DTL (dec-21-2008)

- http://edition.cnn.com/2008/TRAVEL/12/22/room.rate.tripled/index.html (CNN, dec-22-2008)

- http://www.azstarnet.com/sn/byauthor/232913 (azstarnet.com, April-06-2008)

- http://www.orlandosentinel.com/travel/news/sfl-tr21troubleshootbrdec21,0,5484758.story (Orlando sentinel, dec-21-2008)

 

2) He deliberately ignored a case that shows evidence of EXPEDIA unethical business practice and showed him a collection of complaints about EXPEDIA.

3) By ignoring my case and selecting others he is discriminating on behalf of EXPEDIA.

4) If Expedia is reliable and reputable, why people need to contact Mr Elliot to solve it case?

5) Clearly, Mr Elliot has contact with EXPEDIA but only to solve "selected" cases, not real cases of people scammed by EXPEDIA.

 

For the above mentioned reasons, I'm asking you to ask Mr Elliot to stop the use of the word "Ombudsman for National Geographic Traveler magazine". Unless the National Geographic Traveler magazine approves Mr Elliot actions and/or has business relationship with EXPEDIA, a company that uses unethical business practice to scam people

It is a wrong use with a deceitful purpose. It is impersonating a good public figure to help a company that scam and cheat people.

Whatever the relationship between Mr Elliot and EXPEDIA is, is his own business and beyond the National Geographic Traveler magazine control. But what you can do is choose between promoting a scam (by allowing Mr Ellioy to use "Ombudsman for National Geographic Traveler magazine" in his articles or choosing not to help putting people at risk of being scammed by EXPEDIA. I believe that a reputable magazine like the National Geographic Traveler magazine has the moral duty to avoid putting people at risk.

Whatever the National Geographic Traveler magazine decide to do is its own decision. I will simply publish this letter in the internet at http://www.victimsofexpedia.com/partners.htm  and document your response in a table that will be available to everybody. Similar letter to this one has been sent to most of EXPEDIA’s partners and main newspapers and their response will also be documented there. To be fair with Mr Elliot, a copy of this letter is also sent to him at celliott@ngs.org .

 

 

Thanks for your time

 

 

 

 

Orlando Sentinel

 

 
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Orlando, Fla. 32801-1349
or by fax to (407) 420-5286
or by e-mail to insight@orlandosentinel.com.
 
 
      I will appreciate if you ask Mr Christopher Elliott to stop using the sentence "ombudsman for National Geographic Traveler magazine" as signature in the articles he publish in the OrlandoSentinel. (e.g. http://www.orlandosentinel.com/travel/news/sfl-tr21troubleshootbrdec21,0,5484758.story (Orlando sentinel, dec-21-2008)) It is a misrepresentation of the "ombudsman" public figure that might put people at risk of being scammed by EXPEDIA. Below you will read a letter sent to  The National Geographic Traveler Magazine (with copy to Mr Elliot). Hope it is Explanatory by itself, otherwise  feel free to contact me for further details about this issue.
To be fair with Mr Elliot this a copy of this e-mail is also being sent to him at celliott@ngs.org
 
Sincerely,
 
 
 
Letter sent to The National Geographic Traveler Magazine
 
To whom it might concern

 

I will appreciate if you can tell me the relationship (if there is one) between  Mr Elliot, The National Geographic Traveler Magazine and EXPEDIA.COM.

EXPEDIA is a confirmed scammer. My case, that you can read at http://www.victimsofexpedia.com/mycase.htm, shows evidence of different strategies EXPEDIA used when they tried to scam me back in 2005.

Besides my case, that is too gruesome in details, I did an extensive search in the internet and I found hundreds (maybe thousands) of other people that feel they have been cheated/scammed by EXPEDIA. You can read some of these cases at http://www.expedianews.com . You will also see a video produced by Atlanta FOX 5 showing the case of a family cheated by EXPEDIA. 

 

Mr Christopher Elliott is the ombudsman for National Geographic Traveler magazine (according to his website and articles published in newspapers: http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2008/12/21/TROU14OVII.DTL&feed=rss.travel ).

The usual definition for ombudsman (according to  Merrian-Webster dcitionary  ) is :

1 : a government official (as in Sweden or New Zealand) appointed to receive and investigate complaints made by individuals against abuses or capricious acts of public officials

2 : one that investigates reported complaints (as from students or consumers), reports findings, and helps to achieve equitable settlements

The rol of Mr Elliot however seems to be far from this definition:

- Mr Elliot seems to publish cases from consumer complaints about EXPEDIA only when he can say at the end that EXPEDIA "did the right thing" after they made a mistake

- Mr Elliot ignored my case that shows evidence of EXPEDIA's unethical business practice. I contacted Mr Elliot back in July-2006. This is the copy of the e-mail with his response.

 

Date: Tue, 11 Jul 2006 04:40:08 -0500
From: "Christopher Elliott" <elliottc@gmail.com>
To: "John Doe" <webmaster@victimsofexpedia.com>
Subject: Re: about my horrible experience with EXPEDIA
 

Thank you for the note. I'll have a look at your site.

Chris

On 7/10/06, John Doe <
webmaster@victimsofexpedia.com> wrote:

 Dear Christopher Elliott

 I read your interesting article  "Travel Troubleshooter: Couple thought  online transaction didn't go through":
http://www.startribune.com/1513/story/537321.html

 EXPEDIA seems to do a lot of "mistakes" and charge credit cards for that. In my case EXPEDIA lied and tried to keep money from my credit card for a service that was never provided (I tried to buy an airline ticket). My case is a complicated one and still unresolved. Even after I provided evidence that EXPEDIA's agents did the mistake they tried to keep the money that was charged in my credit card. I decided to run a website to alert travelers .Please read :
http://www.victimsofexpedia.com
.

You can do a simple search "EXPEDIA" and "complaints" and you will read hundreds of horrible stories
Hope someone can do something else to help people and alert about how bad EXPEDIA is.

Best regards
 

However, Mr Elliot never contacted me. You can argue that I didn't use my real name. But he at least should had asked for more information. He did not.

Later, in one of his "successful cases" dealing with EXPEDIA (where again he put EXPEDIA as a reputable company) I asked him "Would you please be so kind to ask EXPEDIA about my case (Case ID: [REQ:21826350]). That was the case ID # expedia gave me when they tried to scam me." Read the article and comments at: http://www.elliott.org/blog/is-expedia-censoring-negative-comments-about-its-resorts/ . I

Again, Mr Elliot Ignored my petition.

Overall, Mr Elliot relationship with EXPEDIA look fishy and is clearly biased to favor EXPEDIA. As I mentioned before.

 

1) He only post cases where at the end he can make EXPEDIA look reliable and reputable. Here are more examples of articles where Mr Elliot makes EXPEDIA looks reliable.:

- http://www.azstarnet.com/sn/byauthor/266167

- http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2008/12/21/TROU14OVII.DTL (dec-21-2008)

- http://edition.cnn.com/2008/TRAVEL/12/22/room.rate.tripled/index.html (CNN, dec-22-2008)

- http://www.azstarnet.com/sn/byauthor/232913 (azstarnet.com, April-06-2008)

- http://www.orlandosentinel.com/travel/news/sfl-tr21troubleshootbrdec21,0,5484758.story (Orlando sentinel, dec-21-2008)

 

2) He deliberately ignored a case that shows evidence of EXPEDIA unethical business practice and showed him a collection of complaints about EXPEDIA.

3) By ignoring my case and selecting others he is discriminating on behalf of EXPEDIA.

4) If Expedia is reliable and reputable, why people need to contact Mr Elliot to solve it case?

5) Clearly, Mr Elliot has contact with EXPEDIA but only to solve "selected" cases, not real cases of people scammed by EXPEDIA.

 

For the above mentioned reasons, I'm asking you to ask Mr Elliot to stop the use of the word "Ombudsman for National Geographic Traveler magazine". Unless the National Geographic Traveler magazine approves Mr Elliot actions and/or has business relationship with EXPEDIA, a company that uses unethical business practice to scam people

It is a wrong use with a deceitful purpose. It is impersonating a good public figure to help a company that scam and cheat people.

Whatever the relationship between Mr Elliot and EXPEDIA is, is his own business and beyond the National Geographic Traveler magazine control. But what you can do is choose between promoting a scam (by allowing Mr Ellioy to use "Ombudsman for National Geographic Traveler magazine" in his articles or choosing not to help putting people at risk of being scammed by EXPEDIA. I believe that a reputable magazine like the National Geographic Traveler magazine has the moral duty to avoid putting people at risk.

Whatever the National Geographic Traveler magazine decide to do is its own decision. I will simply publish this letter in the internet at http://www.victimsofexpedia.com/partners.htm  and document your response in a table that will be available to everybody. Similar letter to this one has been sent to most of EXPEDIA’s partners and main newspapers and their response will also be documented there. To be fair with Mr Elliot, a copy of this letter is also sent to him at celliott@ngs.org .

 

 

Thanks for your time

 

 
     
     
     
     
     
     
     
     
     
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