victims of EXPEDIA - travel - fraud - scam - Flight - Ticket - Cusotmer service - Deal - Vacation - Destination - code - E-ticket - Problem

NEW: to read other recent complaints from other customers visit http://www.expedianews.com

Read a letter sent to EXPEDIA's top EXECUTIVES

Survey results & feedback from voters

Comment from voters: (you are not alone, alert your friends and relatives before is too late)


Name = Garlands of grace URL = ? Visit = Definitely not Comments = Unfortunately I have already booked with Expedia. I should have read reviews before I booked. I am currently experiencing a "runaround", with waiting endlessly on line via telephone, with repeated changes to itinerary, with assurance that one out of 4 legs of the trip is confirmed. I panic. This trip is costing me over $5000.00. I fear Expedia is messing it up! I have learned the hard way that I should not have used Expedia.com . By the way, I booked for this forthcoming trip in October 2008 with the trip anticipated April 2009. I am keeping a detailed record of what I am going through with Expedia.
`Name = Giorgio URL = www.expedia.com Visit = Definitely not Comments = I paid a flight with my credit card and I discovered on the electronic confirmation that the departure flight has been rejected by the flight company. After 2 months I am still waiting for my money back. No feedback by Expedia`
`Name = john michael URL = Visit = YES`
`Name = Elizabeth URL = XXXXX@hotmail.com Visit = Definitely not Comments = Never will use them again, i now use Orbitz.`
Chris sent this message to share his experience with you. Date: Thu, 26 Jun 2008 00:13:34 -0400 From: "Chris" <XXXXXX@gmail.com> Yahoo! DomainKeys has confirmed that this message was sent by gmail.com. Learn more To: webmaster@victimsofexpedia.com Subject: expedia BS Hello, Just felt compelled to share with someone what I just experienced. So, I googled "expedia scams" and found you. Put this up is you want, please protect my identity; call me Chris if you want, but don't use my e-mail or contact info please. So. I was looking for a romatic getaway from my girlfriend and I and thought "Hey, Captain Kirk's got my back" so I went on all those sites. Expedia, Orbits, Cheaptickets, Hotels dot com. Expedia had the lowest price, but for some reason, I decided to try to bargain with the hotel and just called them. I told the girl at the front desk that I looked at all these sites and the cheapest I found was 239$ a night. So I asked her if it was better to do that or go through the hotel first hand and she told me that is is ALWAYS more expensive to use those sites. She quoted me a price of 199$ a night for a better room! Anyway, my intuition was correct, and I booked two nights for probably 100$ cheaper and a better room just by calling the hotel myself. Im sorta pissed that these damn commercials make us think that we will save all this money when we actually save money by dealing with the hotel directly. I hope that you can get this out to people so they may take the time to do what I did. Chris.
Name = Noah URL = http:// Visit = YES Comments = Seems to me that Expedia's service contract probably provides that the fees and insurance are non-refundable. That said, if they truly didn't provide your ticket in a timely manner, they obviously should have reimbursed the cost of the fees. It seems to me that if you'd filed an insurance claim (since you bought the travel insurance), it would have covered this - you weren't able to fly due to a cause out of your control (i.e., expedia never sent your ticket). This whole website looks like a small, but reasonable, complaint, and a whole lot of sour grapes.
`Name = Gavin URL = www.irishsharetips.com Visit = Definitely not Comments = They tried to steal 200dollars off me though charging my credit card TWICE for the same service. I had to spend HOURS xplaining the problem OVER and OVER to many different people. If I owed them money it would be a different story....`
`Name = K W URL = My Car want Start Visit = Definitely not Comments = Time as we see it part this way: and yes the hting call Golden Suitecase`
Name = Jonas URL = Visit = Definitely not Comments = My trip was a travel nightmare, unbooked flights, last minute cancellations I was not notified of. Over $200 of long distance charges from Europe, mostly on hold. Expedia will not return calls, they require you call them back or wait on hold. Calling back gets a different agent, and is invariably unable to follow up where the last agent left off, so you are back to square one. We were stranded at the airport when they did not notify the ground transport of a flight change (they also did not notify us, we spent 12 hours at the airport). I called and specifically requested they notify ground transport. They did not. The return flight was unbooked, and we ended up buying another ticket and having to stay in Greece longer than planned. Expedia is refusing to refund the money. To say they are crooks is an understatement. Even though the cost to me is probably less than the cost of a lawyer, their arrogance and irresponsibility are so outrageous, I will probably seek legal recourse.
Name = YEAYA URL = shutup@yourabitch.com Visit = YES Comments = Stop your bitching!! Think about it. If you had a tracking number for the tickets and the delivery address was correct, then it was the delivery companie's mistake for sending to the wrong address. Another thing if you look at your credit card statement "John" then you would relize that your information was sent to the airline "KLM" who charged for that ticket. OMG, how can you be so stupid. I understand that you are mad and that you just want to vent but setting up an entire web-site to cry about something, damn get a grip. As with any type of travel there are always complications no matter who you book with. I have been a customer with Expedia for a very long time and honestly I love them. So if you are about getting the truth out on your web-site I will expect to see this comment posted, and not just the bad items. I know for a fact that if Expedia did make the mistake they would have completely paid for it. So if you do travel to any degree you will know that airlines are out of control. I work in the travel industry and know, as anyone else who does, that since the ticketing systems are all being updated all the time there will all ways be issues. And the time of your trip was when KLM and Delta were mergining. So instead of crying about Expedia who only charges a $5 booking fee for flights you need to go to the source, KLM who charged the price of the tickets. Thank you, Well Traveled This was one of the most pathetic attempt to defend EXPEDIA. So, just because KLM was "merging with Delta" I should understand and accept being scammed? Should I accept all the lies from EXPEDIA representatives and let EXPEDIA take 1254,95 U$D? Try again, next time tell me that because of an alien attack, the EXPEDIA booking system had a hiccup and I should lost my trip and give EXPEDIA thousands of dollars. . Poor EXPEDIA , they only charge 5 U$D, but they try to make 1254,95 from a single transaction by scamming customers. My case ( http://www.victismofexpedia.com/mycase.htm ) was a clearly attempt to scam me. Why are all "EXPEDIA defenders" so rude? Do you need to be rude to make other people believe you are right? Maybe you are in the "well traveled" , tell me the "facts" you know that when EXPEDIA makes a mistake they pay. So far, the facts about the EXPEDIA promise is this: http://www.expedianews.com
`Name = Frank URL = DUX Visit = YES Comments = I would have no problem booking with Expedia seeing that I know how to use a computer and how to read the legal part of the contract unlike some people . (Hey Frank, Since you are so, so smart, help me to find where in the legal part says that` EXPEDIA has the right to keep my money after they failed -3 times- to arrange my trip). Please, find that information for me , please please, I beg you. I think other traveler will appreciate that information too.

Name = Tish URL = - Visit = Definitely not Comments = We booked round-trip air with Expedia involving 2 segments each way. They called a couple of months later to say segment #3 would have to be re-scheduled as airline had "cancelled" flight. Expedia agent put me on hold & never came back. When I called back I found out the rep had cancelled all our flights... totally gone! In the next 11 hours (yes, I was on hold or on the line with multiple Expedia reps for 11 hours straight) it got "fixed", then "unfixed" several times. It was a nightmare! For my trouble they 'gave' me a coupon of $100 towards a 3-night hotel stay that expired in 30 days. We would have had to use it during the time our trip was already planned and booked. Worthless! We continued to get conflicting emails from them saying our flight were cancelled and not cancelled. At one point they had us on two different simultaneous flights. This went on for weeks!We were afraid the whole trip that we would get to the gate only to have them say we didn't have ! a reservation I wrote them an email about the problem and said I doubted I would ever hear from them about it...and I was right!! They must be doing so well that they could care less about their customers. Take your $$ somewhere else, not to Expedia!

`Name = rick URL = rick Visit = Definitely not Comments = read my post on my3cents.com. its under ricky rufus`
`Name = Whinypants URL = man-blog.com (IS your profile there?) Visit = YES Comments = Oh God you're such a whinypants. I love how you exaggerated each and every detail. I wonder how your relationship is with your wife? OH Im sorry you're most probably a FAG. A WHINY fag. Send me your address (ARE YOU LLOKING FOR A BOYFRIEND?)and I'll send you the a check amounting to the cash you're soooo much whining about, you hobo.` `THIS GUY is from` Philippines , probably working for a company that received a award, "The award was based on successfully penetrating the BPO market by providing high quality third-party services to respected multinational brands, high client satisfaction, quality of management, revenue and employee growth, and contributing to the promotion of the Philippines as a center of excellence in outsourcing`"` Pretty nice eh? THESE ARE THE KIND OF PEOPLE THAT DEFEND expedia
`I have a very interesting comment today (in a webpage whre you can add your feedback about` `EXPEDIA : http://www.victimsofexpedia.com/surveycomments.htm ). Becky sent this comment. I wrote in red my own remarks` `to Becky’s comment since I fell obliged to respond to such a devoted defender of a scammer.` `Name = Becky` `URL = n/a` `Visit = YES` `Comments = I agree with some of the other people who have commented` `here.....first, you need to learn proper english (does it really matter? How many languages do you speak CORRECTLY besides` `your mother language?) , second, you should move on with your life.....unless you have no life (I have a wonderful life,` `more interesting than you can imagine). And for your information, I am not an employee of` Expedia (No?`, are you another` `scammer? Is my website interfering with your scam? Because www.victimsofexpedia.com is now alerting people about other scams` `too) and have never used them (At least you seem to be smart, why defending EXPEDIA then?). I have enough intelligence to` `make my own arrangements, and if something does happen to go wrong, I have enough professionalism about me to get things` `resolved appropriately (maybe you have professionalism, use them to teach EXPEDIA). You really do seem like the kind of` `person who has a propensity to be correct 100% of the time (I’m almost 100 % of the time correct. Here are some examples:` `1) I predicted that in 2008 EXPEDIA will continue to cheat travelers. I was right, read some complaints about EXPEDIA` `during 2008: http://www.expedianews.com )` `2) I predicted that EXPEDIA will continue to cowardly hide: I was right. EXPEDIA never tried to contact me or the airline` `to make things right. As I predicted, they chose to hide and continue cheating travelers.` `(as one of the comments noted....the poll and comments are useless because you always have a sarcastic remark if it is` `something you do not want to hear.)(Sarcastic me?) I would hate to live my life thinking I was perfect.........what else` `could I learn (good and bad) about this wonderful world if I were perfect? Maybe you should take time to humble yourself.` `subject = Survey Results` The questions I have to ask you Becky is: why are you defending EXPEDIA (a scammer) with such devotion? I can only imagine two reasons: 1) Money: is my website interfering in some way with your earnings, are you an EXPEDIA investor afraid that EXPEDIA shares will fall? Are you an EXPEDIA affiliate and feel that people are realizing EXPEDIA is a scam? 2) The other reason is LOVE: Do you feel attracted by scammers? Do you find scammers HOT? Do you find Barry Diller Hot? (see a pic here: http://gawker.com/news/evil-bosses/new-yorks-worst-bosses-barry-diller-246022.php ) (By the way, I’m not saying Barry Diller is a scammer, but he might have –as Chairman of EXPEDIA- enough power to make EXPEDIA a honest company. ). It is not like in the movies. Online scammers are not like Leonardio Di Caprio in “Catch me if you can”. Most of the times they are ugly and disgusting. Ahhhhhh, that is: LOVE. But that is fine, love is perfectly understandable. Even Eva Braun can be forgiven in that case. But I doubt EXPEDIA top scammers will like you. You pretend to be “intelligent enough” and “professional” but you don’t even check whether my case is true or not. Isn’t that a lack of professionalism? That make me think you have a poor education and you feel superior by make remarks on my English. According to your logic you might not qualify for a PhD degree. Not even for a Master degree. Maybe you have finished high school and have struggled to have College Degree (I’m being generous). Am I right or wrong with your education?. It is just your lack of common sense and logic is what make you defend a scammer without even looking for the truth. To refresh your logic: “Those who scam people are scammers; EXPEDIA scam people, thus EXPEDIA is a scammer”. Is it so difficult to understand that? Come on. Ask EXPEDIA, I predict that EXPEDIA will never answer you. Please, please , please, send them this letter and let me know their answer: Simply copy and paste the following letter and send to : travel@customercare.expedia.com and/or travel@expedia.com *Dear EXPEDIA customer support team* *I would appreciate if you can give me your version about the “victimsofexpedia” affair. Apparently there is a guy who created that* *site ( http://www.victimsofexpedia.com ) and claims that EXPEDIA tried to scam him.* *He claims that EXPEDIA failed to deliver an airline ticket (twice) and later, instead of fixing the problem (originated by EXPEDIA) you* *ignored several messages from him and from KLM to arrange his trip.* *He also claims that EXPEDIA, repeatedly lied to him and tried to scam him by reimbursing only 800 U$D when actually EXPEDIA charged his credit card* *for 1,254.95 U$D. This is fraud anywhere in the world.* *According to him, he could recover the full amount of his money after 6-7 month only after he provided to his credit card company proof of your lies and* *attempt to scam him.* *Since I don’t know his name, I’m providing his Case ID: [REQ:21826350]. I’m sure you have all the details about his case.* *Since it is difficult to believe that a legitimate company like EXPEDIA would do such horrible things to a customer I would also like to know why EXPEDIA* *does not sue him for libel and slander.* *Sincerely Yours truly,* *Becky* PS: I add one positive vote in this the http://www.victimsofexpedia.com/surveycomments.htm poll.
Sat, 23 Feb 2008 20:44:18 -0800 (PST) Name = Peter URL = Visit = Definitely not Comments = Expedia told me I'd completed my booking of a flight on 25 July, 2007. But when I was in airport, I found out that I didn't booked any flight. I called Expedia, and they told me that because the transaction on payment had some problems, they cancelled my booking. i am angry that Expedia's representatives even assured me that my booking had no problem. I was forced to buy super expensive flight ticket in the airport, thanks to Expedia.
`Name = Wyatt URL = Visit = YES Comments = Booked 2 times never had anything but good service (PLAY LOTTERY)`
`Name = Tai URL = none Visit = YES Comments = Companies are more likely to treat you well if you write coherently. You come off as a semi-illiterate lunatic. In the end you got your money back, no? Let it go and move on. Expedia doesn't strike me as an evil entity.` (I really like this, it shows the kind of ethics EXPEDIA's friends have. For this person an attempt to scam is fine if you finally get your money back With that in mind, let EXPEDIA go with deceptive business practices, lies, attempt to commit fraud)
`Name = YES URL = YES Visit = YES Comments = Expedia is great and I will not use anything else, I have never had any problems!!!`
`Name = Dick URL = optonline.net Visit = Definitely not Comments = My motel invoiced Expedia 40% less than Expedia charged me. Expedia offered me a $50.00 voucher upon my next booking via Expedia. That is a voucher I will never ever collect.`
Name = em-em URL = udonthave toknow Visit = Maybe Comments = it seems that whether i choose yes or maybe, you have a comment on those choices.what can i do? I did not have problems with expedia. i hope i wont have one in the future. when i book i do my research thoroughly.what is the point of putting a comment here. why put a yes and a maybe button right there?you can just remove it.it defeats the purpose of having this poll because its still biased and you only HEAR WHAT YOU WANT TO HEAR. (Glad to hear you still don't have problems. (This survey is a true reflection of feedback I receive `I don't cheat people like EXPEDIA does)`
`Name = robert URL = www.netscamp.com Visit = Definitely not Comments = I am a hotel owner I tried to find ther review section on expedia.com, but could only find las vegas reviews. I am not in las vegas. I called and spoke to a woman form India, or perhaps Indonesia who had good english, but COULD NOT understand that I did not have a reservation number confirmation number etc. I asked to speak to her supervisor and was put on hold for 16.3 years.` `I called back, and got someone smarter who transferred me to customer support vs. sales, I was disconnected.`
Hey Paul or John or whoever you are: trying to improve EXPEDIA's reputation by voting "YES" multiple time is so pathetic (you did it 7 times) Don't you know I can track your IP address. Is EXPEDIA paying some pennies to you for doing this. You might be a cheap spammer/scammer. Is EXPEDIA so desperate to ? As people can appreciate, this is how EXPEDIA has some positive feedback. Cheap spammers (and scammers) are helping EXPEDIA to have a decent reputation. Anyway, Paul (or John) I counted one positive vote for EXPEDIA (since you are a friend of them). Now EXPEDIA has "13" YES thanks to you.
`Name = Paul URL = xxxxxxxx Visit = YES subject = Survey Results REMOTE_HOST: 78.145.174.228`	`Name = Paul URL = xxxxxxxx Visit = YES subject = Survey Results REMOTE_HOST: 78.145.174.228`	`Name = Paul URL = xxxxxxxx Visit = YES subject = Survey Results REMOTE_HOST: 78.145.174.228`	`Name = Paul URL = xxxxxxxx Visit = YES subject = Survey Results REMOTE_HOST: 78.145.174.228`
`Name = Paul URL = xxxxxxxx Visit = YES subject = Survey Results REMOTE_HOST: 78.145.174.228`	`Name = Paul URL = xxxxxxxx Visit = YES subject = Survey Results REMOTE_HOST: 78.145.174.228`	`Name = john URL = jjjj Visit = YES Comments = Expedia is great! subject = Survey Results REMOTE_HOST: 78.145.174.228`
`Name = Rebecca URL = Visit = Definitely not Comments = Expedia has horrible customer service and has still not corrected my issue after three weeks and dozens of phone calls and hours wasted.`
`Name = Nat URL = http://au.answers.yahoo.com/question/index?qid=20071008053620AAvGdQ9&pa=FYd1D2bwHTHwLbtuEOwySYqAlJhqxWy.F8Vy80GQKWs4sw--&paid=asked&msgr_status= Visit = Definitely not Comments = Hi, I just posted this problem at Yahoo questions I've having with Expedia - thought you may be interested in knowing... http://au.answers.yahoo.com/question/index?qid=20071008053620AAvGdQ9&pa=FYd1D2bwHTHwLbtuEOwySYqAlJhqxWy.F8Vy80GQKWs4sw--&paid=asked&msgr_status=`
`Name = Carolina URL = XXX Visit = Definitely not Comments = Te entiendo completamente... he pasado exactamente lo que dices.. primero con el doble cobro y que no sabian nada de eso... y luego ahora que no me dejaron embarcar porque nunca me llego el pasaje fisico por correo y solo fui con el electronico. Dicenq ue no pueden hacer nada y que me compre otro pasaje nuevo, porque no avise con 24 horas de anticipacion... te ponen excusas, te mienten... o no saben o se hacen... ya no se..`
Name = annie URL = Visit = Maybe Comments = You keep on running your mouth that EXPEDIA scammed you but did you ever stopped to think that you could be wrong especially regarding your credit charges? I have had a pleasant experience with them and let me just tell you how such a nut job you are: In the last portion of the page regarding the emails you sent to the Expedia CEOs, you put there that Expedia charged you 2 amounts. Believe me, I had the same problem once and the customer service agent was kind enough to explain it to me. This is what you wrote: Ticket price including taxes and fee = 1,229.96, Booking fee = 5.00, Dlivery fee = 19,99, Insurance = 35.00 EXPEDIA charged my credit card for 2 transactions one of 1,229.96 U$D and the other for 59.99 U$D. Now. I can see what the $1,229.96 is for. That's the amount gor your ticket cost plus taxes and fees. I understand as weel what the $59.99 is for as well. You just gave your breakdown y'know. Booking fee = 5.00 Dlivery fee = 19.99 Insurance = 35.00 Total = $59.99 Maybe you just did not know how to ask my boy. Better brush up with your math before tearing someone's head off! `RE: I'm aware of the math: the point is they tried to keep money in a fraudulent way.` By the way, why do you vote using different names like the next two "`gfdgd`" and Phyllis? Is EXPEDIA paying you? Is that the only way EXPEDIA will have a "Yes" or a "maybe" in this poll?
`Name = gfdgd URL = hjgjhgjhgfjhfgh Visit = YES Comments = u are a crazy whiner`
`Name = phyllis URL = Visit = YES Comments = shut up!`
`Name = Gary URL = Visit = YES Comments = Sorry to hear about what happened to you, but your case is one isolated incident about of thousands of satisfied customers everyday. Also, learn to CALL in to Customer Care instead of relying on email that might not even go through.`
`Name = smitha` `URL =` `Visit = Definitely not` `Comments = Hi,` `I am one of the latest victims of expedia. This happened 2 days back` `when I was on my labor day weekend trip in NY.` `My husband and I managed to get leave on Friday so that we could cover` `Niagara falls,NY also. On Friday night we booked a rental car from` `expedia.com for Sunday morning 7:00AM so that we could have one day trip to` `niagara and come back to NY at hotel in night. Our return flight was` `scheduled on Monday morning at 6:10 am. So, as per plan we went to` `location given by expedia to pick our rental car from HERTZ. This was after` `getting confirmation email and car reservation number. We spent $30 on` `cab as no buses went to tht location on Sunday morning. Expedia had` `given pick up location as airport called TETERBORO in NJ. Somehow we` `managed to reached there and we come to know that it was airport for private` `planes and hertz did not give us the rental car saying at this` `location we serve only private plane passengers. When we said that we already` `have confirmation/reservation they said we booked it through third` `party - EXPEDIA and HERTZ is not responsible for this wrong transactio!` `n. They said this had happened to lot of people in past and even after` `complaining expedia still takes no action.` `Out of courtesy airport people gave us ride to our hotel. Thanks to` `them! After that we called up other rental companies but could not get a` `single car as it was sunday...most of them were sold out or closed.` `Finally, I decided to call up expedia customer care to clean up the` `mess. Iwas kept on hold for a very long time and after 2+ hours on phone` `the expedia agent replies saying that we are sorry but we can get you a` `rental after 12:30 at an airport which is 20 miles away from hotel..and` `that I will have to spend more money on cab.` `The result was total frustration and disappointment as we had to cancel` `our plans to Niagara coz we had already been late by 5 hours and it` `was impossible to reach there and enjoy as we would have only reached` `after sunset and had to come back before morning flight. I got to know "GO` `TO HELL" policy of expedia for victims like us. They just dont care` `:(((`
`Name = Weber URL = Weber Visit = Definitely not Comments = My experience is quite consistent with those expressed on this site.`
Name = Lena URL = Visit = Definitely not Comments = I have been attempting to conrrect a problem Expedia did as of January 2007. I wrote to them certified mail sending it to Atlanta, GA via certified mail, more expenses. I have called them and now sending another letter, it is now August 2007. I booked a flight for my mother and I, when we arrived at the airport our names and flight information is posted, however they could not print the tickets. I was told that it was due to the actual headquarters where money goes to when you purchase any flight ticket not receiving the money directly from Expedia. In short when you order a ticket it goes into like a bucket then disburses to airlines. All include apx. $4 insurnace, which is added up for issues like mine to be reimbursed. Expedia, to date, refuses to reimburse me, does not give any contact number other than customer care 800-expedia, no info on their company contacts, etc. I can't believe US allows such businesses to be run. What is my recourse? I don't ! get this at all it is apx. $800 for the tickets. Why can't they take 8 months to charge a ticket? HELP!!!
`Name = art` `URL =` `Visit = Definitely not` `Comments = IN April my daughter and her 3 friends booked flights and` `hotel through Expedia for a short break in` `Amsterdam. When they got to` `the hotel there was no reservation made by Expedia -- and no rooms` `available. The 3 girls had to walk the streets of` `Amsterdam late at night` `with their heavy cases looking for accommodation. They eventually found` `rooms -- costing them £500 more than were originally booked through Expedia.` `I have been trying for four months to get Expedia to pay them the money owing -- with NO success.` `Expedia refuse calls, turn away letters and are employing delaying tactics in` the hope I will go away. I won`t... Who can I turn to? Any help would be much appreciated. I`m in UK. (UNFORTUNATELY, EXPEDIA is difficult to sue. It seems also that their Top executives are supporting their unethicla business practice. Read the letter I sent to EXPEDIA's CEO on 08-13-2007 is at the bottom of Mycase)
Name = Lori URL = @yahoo.com Visit = Definitely not Comments = I booked a hotel because me an my husband where flying to philly to adopt a baby. When we got there the adoption fell through and we got on the first available flight home. I had booked the hotel for 10 days and paid 1345.00 on my credit card. When I call expedia assuming that they would refund the money because I was only there for 2 nights. they said that they may refund part of the money concidering the circumstances. They told me to send a letter in detail what had happened and a copy of the plane tickets home and I might get a refund. I got an email back saying that they would not give me any kind of refund and thany your for using Epedia. I could not believed it!!! I was only in the hotel for 2 nights and I sure that they got more money for someone else staying the same nights that I reserved. I still do not understand how they can do that. I have contact my credit card company and am trying work with them to get some of the money back. The two nights that I stayed would have only costed me $206.40 and they got $1345.12. I don't understand how they can get away with this. People recommended them as a good company that is why I used them. I will never again!!!!!!! Lori
Name = jeremy URL = dapunisher00 Visit = Definitely not Comments = jus got ripped off booking a trip to a honeymoon to mexico the price was 2394 total so got my card statment and was charged 2884 , great. after 2 weeks of nothing i talked to a almighty stupidvisor and said i couldnt listen to the recording ,she said that the price goes up and down . i said yes i know this so how does it go 500 dollars in the matter of 30 mins , she said it jus does. live and learn so FU-Q EXPEDIA!!!!! PLEASE DONT USE EXPEDIA TOO MUCH HIDDEN STUFF TO WATCH FOR AND YOU WONT GET YOUR MONEYS WORTH.
`Name = www.pissedmissourimom.com` `URL = www.pissedmissourimom.com` `Visit = YES` `Comments = I have forwarded your websites like to Expedia.com. I hate` `when people lie about companies. Oh and an FYI they can sue you for` `liable as you state their customer service lies. My son works for` `hotels.com/expedia and is very kind and honest.` `How dare you say he lies. He may have a case against you bacaused not` `only does your website attack the company it also attacks him` `personally. Which is very very wrong.` `Pissed off Mom in Missouri`
`Name = Chadley` `URL = www.wow.com` `Visit = YES` `Comments = You seem very angry. Do you know that with airline` `reservations the websites are third party to the transaction. The airline is the` `charging party and anytime a dispute or refund is needed the website` `will contact the ariline agent thou ARC and the airline will either deny` `or allow the refund. This is totally not the websites fault and` `because you think it is just shows a lack of understanding.` `I find it really upsetting that you are taking the time to put up this` `website when it will not make a difference. There is such a thing as` `understanding and fair treatment. It sounds to me that you attitude was` `not very nice on the phone to the customer care people. I have never had` `a problem with them, but I am always calm and polite.` `Very Sad man! (This message comes from the same IP address used by www.pissedmissourimom.com)`
`Name = Timothy` `URL = www.yourdumb.com` `Visit = YES` `Comments = I love Expedia.com. I think you are being totally unfair.` `You where probally not very nice and most airline issues are due to new` `rules from 911. I book with Expedia at least twice a month and I have to` `tell you that your websites make no difference to Expedia or any of` `their other companies. Only 3% of customers have to call in to their call` `centers. Most reservations have no issues at all.` `If you are kind to the customer service reps. They will be kind to you.` `It is not fair that you can call them and scream at them and they are` `unable to fight back.` `You seem to be a very vindictive person and i'm sure you did not even` `give this company a chance to help you. I'm sure you probally yelled at` `any agents you spoke with and upset them so much that they had a hard` `time with the call. Your website is unfair and I will report you to` `Expedia.com and they will i'm sure make you remove it. Your website is one` `sided and rude. I'm sure you want to keep your site that way so I know` `that you will not post this where anyone can see it.` `I do think you have a good idea what allow free exchange of ideas about` `a company, however your one sided and that's why your website will not` `be seen by many people and expedia with providing reviews and offering` `good service will continue to thrive.` `I feel sad for you living in such hatred and when people like you call` `in i'm sure you will get what you deserve. If you kind you will get` `kindess and if you hateful you will still be serviced.` `(This message ALSO comes from the same IP address used by www.pissedmissourimom.com )`
Name = Julie URL = http://complaintwire.org/Complaint.aspx/o7PVf1OtbQD1bQjJclyw2g Visit = Definitely not Comments = Hello, Here is another site with complaints on Expedia: http://complaintwire.org/ I have my story there. - http://complaintwire.org/Complaint.aspx/sMgmQcF6KwBtbwjJdOjU8g - http://complaintwire.org/Complaint.aspx/AE7gNAEHbgCnMAjJcp3UHw If you can please add it to your current list of sites at http://www.victimsofexpedia.com/othersites.htm so more people can find it. (DONE IT) Thank you, Julie
Name = Vickie URL = Visit = Definitely not Comments = This is a copy of the BRIEF email that I sent to Expedia.com pertaining to my HORRIBLE experience with them. Just thought you would like to see it: I just have to let you know that this was the FIRST time using Expedia, and it will certainly be the LAST!! I will not only run the Expedia.com name into the ground, I will be informing ALL of my friends, family, co-workers and any random strangers that will listen, to use Travelocity.com instead if they expect to have ANY type of customer service provided to them!!!! I would have had a BETTER experience dealing with a third grader then to have dealt with the inexperienced, unhelpful, non-caring, semi-illiterate individuals that YOU call employees!! I am SO outraged by the lack of professionalism and blatent lies that I receieved from Expedia, that I will be speaking with The Better Business Bureau about this matter! A response to this email would be appreciated, but probably will not be recieved, since it seems that no one at Expedia.com can even UNDERSTAND the English language let alone be able to WRITE it!!!
Name = Poseidon URL = http://ur.an.idiot.com Visit = YES Comments = So that you don't get your panties in a bunch and start checking my IP, yes I do work for Expedia. I used Expedia prior to working for them, on many occassions, and I HAVE NEVER HAD A SINGLE PROBLEM. How is that possible you think? Maybe because my IQ is above 70, as I could not say the same for you. Actually, let me ask you this ... how much are Expedia's competitors paying you to post this trash? I'm almost 100% positive you're getting something from either Priceline, Travelocity, or Orbitz ... and of course you'll use your pathetic comebacks to deny this, but lets face it ... in the full sense of the word, you are pathetic. Get a day job buddy! Let me l`augh: if this is true, you are another angry EXPEDIA's representative. I don't receive a penny for this page. if you want` `, sue me of any of EXPEDIA's competitors. Your post just shows how rude EXPEDIA's representatives are.`
`Name = Miguel URL = ******@prtc.net Visit = Definitely not Comments = Please do not make bussiness with Expedia. They are allways trying to cheat you. Miguel`
Name = Pat URL =******@yahoo.com Visit = Definitely not Comments = Booked a hotel in Mexico for business, Expedia debited my account within 2 minutes of clicking yes, ok no prob..... Finished the job a day early and checked out of the hotel a day early, the hotel told me to contact Expedia for a refund of the prepaid day I did not use, called the same night and was told noone at the hotel was answering the phone to confirm my check out date, called back the next day and was told the hotel confirmed my early checkout and my refund would be credited to my account within 7-10 business days, excessive time for a refund, well I believe so considering they debited my account within 2 minutes of making the reservation. 3 weeks and waiting, customer service is usless, I keep getting the same response, 7 to 10 days, when I press them as to from what date they tell me it could take up to 2 billing cycles for the credit to appear, funny... I charged it to the credit card attached to my checking account, I see credits within 24 hours of bein! g received by my bank. Expedia sucks, they have no remorse for their actions. CLASS ACTION LAWSUIT, this seems to be the logical way to get their attention, it certainly is not by phone or email. NEVER AGAIN.
`Name = Abby URL = http://pricelinesux.com Visit = Maybe Comments = There is section on http://pricelinesux.com for Expedia. I would be gracious if you could post your story there. (I will very soon) Thanks, Abby`
Name = Chris URL = none Visit = Definitely not Comments = Horrible. Never Never Never Never use Expedia. THIS IS A WARNING!!!! As I was trying to book flights for a trip to Europege gave me an error on the final "click". Something about being unable to book a leg of the flight. Customer service also tried with me several times on the phone. We switched to a different credit card (their suggestion), and got the same error. HOWEVER, THEY WERE CHARGING MY CREDIT CARD WITH EVERY ATTEMPT!!! In less than one hour they had CHARGED my card over $8000, and NO tickets, NO reservations, NO confirmations. I called Delta who couldn't find any reference to my tickets. Guess what... the money IS TIED UP FOR FIVE DAYS until it "rolls off". I have been on the phone for 4+ HOURS trying to clean this up. Bank can't help me except to register a dispute, Delta can't help me. AND EXPEDIA WON'T HELP ME. Customer service people barely speak English, phone connections are bad. DO NOT USE EXPEDIA - YOUR TRIP AND YOUR MONEY ARE IN DANGER
`Name = Love Expedia URL = n/a Visit = YES Comments = Expedia is great!`(THis 'yes" is very interesting since I could track the IP to : OrgName: Sprint OrgID: SPRN Address: 12502 Sunrise Valley Drive City: Reston StateProv: VA PostalCode: 20196 Country: US People from that IP address were defending EXPEDIA. Are they related to EXPEDIA?
`Name = cj URL = cjm Visit = Definitely not Comments = I have been on hold for over 2 hours (second time today) and maybe have only had human contact for a total of 6 minutes. I was billed 3 times for one set of tickets!!`
Name = Matt URL = n/a Visit = YES Comments = As an employee of an OTA (not Expedia.com, though I wish I was so I could have the details of your case and point out your misconceptions and/or inaccuracies), I must say your views on how things work are very skewed. It's one thing to be angry at a company because of an error, whether internal or external, that results in major problems, but to actually believe that a company -- especially as large of a company and the leader in the industry as Expedia -- maliciously scammed you is beyond ridiculous. Employees of an OTA have a lot more important things to do with their day than dick around with your reservation, trust me. "Scamming" you does not benefit an employee. They don't get a raise for pulling a successful scam. They don't get promoted for purposely taking peoples' money. Rather, as would be the case with any respectable OTA, an agent that's discovered to have maliciously screwed with a client's reservation would be fired immediately. But of course, in you! r mind, the only people working for an OTA like Expedia must be money-hungry swindlers that somehow magically pocket your cash so they can go install that fancy new pool in their backyard. Get serious!Oh, and for the record, it is quite commonplace -- for a respectable company -- to offer to refund a portion of a certain amount even if the company is not responsible for the charge. I know the company I work for has many times offered to pay 50% of a charge from a third party (hotel/airline/car agency) when we have been unsuccessful in convincing the third party to refund the full amount as they should.We get it, you don't like Expedia. So don't use them anymore. All this website nonsense goes more towards showing how much of an ignorant person you are than anything else. Expedia is the biggest, and services the most. Nothing you say is going to stop that. Each OTA has problems, otherwise they wouldn't employ a customer care department. I know ours works their butt off to handle as many issues/requests as possible, and I don't doubt that Expedia's does the same. You got your money back (from whoever). Let it go, dude. Let it go. My response: `Since this comment (according to my own research) seem to come from someone related to EXPEDIA (an EXPEDIA's partner company)You will read my response HERE very soon (I sent an e-mail to the company asking whether this comment is a company opinion or just an employee point of view) come back soon to find the answer.!!!!!!!!!! You will have an idea what kind of people vote for "YES" to this survey.`
`Name = m URL = Comments = EV18LB Visit = Definitely not`
`Name = Mr. Ralphie URL = (spam) Visit = YES Comments = You're an idiot. And from the immature banter in your words it is very evident that you have the mentality of a sulking school girl. You must be a fag. (ME: Sulking school? he he. Yes, I'm fag, are you looking for a boyfriend?)`
`Name = steve URL = (spam here) Visit = YES Comments = for gawd's sake, get a life, grow up, move on, focus on doing something productive. this juvenile trash is, well, trash`

`Name = Maryanne URL = (Private) Visit = Definitely not Comments = My credit card was used extensively in India--even though I have never been there. I am now in the nightmare of filling out paper work trying to track down the fraud---it had only been used once to purchase airline tickets through Expedia for a 148.00 trip between Chicago and Charlotte. I now have charges exceeding $8,000.00 that I have to try to follow and and prove are not mine.`

Name = Michael URL = don't have one Visit = Definitely not Comments = Hello - I found your website after searching for sites that detail Expedia customer complaints. I have been given the run-around by Expedia for the past month. I booked a hotel in Los Angeles for December 26-29, 2006. I had to cancel my reservation and did so on Christmas morning. I called the hotel directly (Radisson Hotel LAX) and cancelled. I wasn't able to call Expedia to request a refund until January 4, 2007. Since that time I have made 5 long phone calls to Expedia, and each time get a different answer. "Your refund is being processed - expect it in 7-10 days}" (that promised was made on January 11, 2006) or a supervisor on January 31, 2007 saying that she would process my request and call me back the next day (didn't happen). I spoke with the Account contact at the Radisson LAX and was told that my refund was approved (on their end) on January 11. I keep getting the run-around and am at my wits end. Please help. Michael, Dallas, TX
Name = a URL = khglkjhj'p[ Visit = Definitely not Comments = We booked to Australia on China Eastern Air through Expedia. They could provide no information about the china stop over , visas we might need or hotels (they did offer to book us one of teh most expensive Shanghai hotels) afetr gettingn teh visas for a 24 hour stop over and booking a hotel, I found through China Easterns web site that visas and hotel were ffree to all passengers anyway. i wont bore you with the twists and tuirns that expedia are trying to get out of refundiong us teh origianl hotel cancellation fee and teh cost of teh 2 unused visas. I will be taking them to court in 5 days time.
Name = Roger URL = www.expedia.com Visit = Definitely not Comments = From a hotel's standpoint, Expedia also rips us off. All other websites provide a one-time use Credit Card so the hotel gets paid once the guest checks out. Expedia requires us to fill out a form and send them a bill. They then analyze the form to find the slightest mistake and then refuse to pay. This quickly adds up to thousands of dollars. Also they will overbook hotels even after telling them that the hotel is sold out. Their customer service for hotels then tells us that it is our problem. The Account Execs also just ignore all emails/voicemails sent to them. They truly are a liability for hotels and I see them rip off guests repeatedly through phony charges that the hotel never asked for.
`Name = jurgen URL = Visit = Definitely not Comments = Expedia, is a rip off!!!!! you buy phantom of the opera and you get Chicago, after that nobody can help ypu, supervisors don't exisit, after 1 hr in th e phone they hang off, Unbelieble I hate Expedia, I won't work with them any more!!!!`
`Name = fozia URL = Visit = Probably not Comments = hello, after reading ur article i fell really sad and tht they did horrible things with u, i was did visit expedia to purchase online ticket, but i didnt made my mind, thank god i didn't purchase frm expedia ....but i want to know if this sight is trustable or not flights-to-europe.com thank u,`
Name = . URL = WWW.EXPEDIA.COM Visit = YES Comments = am employee of expedia. just to let you know if you will check your cc statements you will see that Edpedia does not charge for airline tickets the airline bills your card for the flights ..how can we refund something that we did not charge for?? my office will go above and beyond for a customer and correct issues that arise and take responsibility for our mistakes. mistakes do happen when dealing with computers and electronics nothing is fullproof from error including us, but we do not lie to our customers and ALL pertinanat info regarding their purchase IS disclosed to them before purchae but Expedia gets blamed becasue NO one BOTHERS TO READ THE RULES THEY JUST GET CLICK HAPPY AND REFUSE TO TAKE ANY BLAME ON THEIR OWN PART WHEN IN SOME INSTANCES THE PERSON WHO BOOKED THE FLIGHT/HPTEL ETC HAVE MADE AN ERROR OR LIKE I STATED BEFORE DID NOT READ !!!! (Very interesting, are you being paid EXTRA to lie here? Are you familiar with my case? Because it has nothing to do with an "error")
Name = Gail URL = (Private) Visit = Definitely not Comments = I Booked a flight to Iguazu Falls in Brazil. due to unfortunate reason I had to cancel my tickets. Expedia said that it would be $15.00 charge for refund on my tickets. well I was told my refund would take 3 billing cycles after the tickets got mailed back to them. I called again to find out the status of my refund and Was told 2 Billing cycles. I think that is ludicris. it's been since Mid November, this is now january going on February and I still Do not have my Money. I Will never book anything else with this sick ass company. and they better give me my money!!!
Name = Andrew URL = http:// Visit = Maybe Comments = My situation is admittedly not as bad as what I have heard from others, but Expedia lied to me too. I purchased a roundtrip BARGAINFARE flight from Los Angeles to New Jersey for two people for May 2007, which apparently is non-refundable and non-changable. After booking the flight in October, some scheduling concerns came up, and I called Expedia and asked them if there was anyway I could change the flight. To my releif, I was told that I could actually change this flight for $100 a person. I made it a point to ensure that the Representative understood that this was a bargainfare flight. She did. My partner and I called a month later and they said they can't change it. Essentially, it is a use-it-or-lose-it ticket. They would not honor what was said to us earlier... I even had them pull up the records of our previous phone call and they told us that the girl we talked to put into a "log" that she had told us we could not change the flight. It is ridiculous. You either have an employee who is dishonest, or you have an entire corporation guilty of lieing for their own benefit.
`Name = (Secret)` `Visit = Definitely not` `Comments = I'm in the middle of trying to get a refund for a hotel in Mexico we had to leave after 2 days because it was in the middle of nowhere. They promised a refund, it didnt' happen. They've now lost my letter (or said it never arrived), can't confirm receipt of a fax, and, 6 weeks down the line I'm still owed £450`
Name = Bill URL = (Secret) Visit = Definitely not Comments = Too late for me. I found this site after I already purchased tickets. We had to return our paper tickets to make a change to the itinerary. It was my problem and I had no problem paying the change fees. Unfortunately, after several hours, Expedia advised us that they could not make the change and that they would return our tickets via next-day service. That was 7 days ago. Everyday, Expedia promises that our tickets will ship "tomorrow" and send us an email confirmation with a tracking number etc. Everyday, they lie. I have spent countless hours and talked to many customer service reps. We leave in three weeks and I wonder if I will ever see my tickets, let alone have them in hand to make any changes. I will never again use Expedia and I tell everyone I know about my experience. Let the buyer beware.
`Name = Mike URL = a Visit = Definitely not Comments = Their system gave me 2 incorrect bookings, and I was charged $60.00 to cancel both!`
`Name = travel bug URL = www.travelbug.org Visit = Probably not Comments = I admire your idea however you should consider a grammer course. It would make you seem less like an uneducated ass who's pissed at the world! Just an opinion. (my comment: I agree I need a "grammer" course. Anyway, thanks for the comment)`
`Name = mike URL = (secret) Visit = Definitely not Comments = I can't even begin to tell you how much money I am spending to correct a dating error,which I am sure I would never had made. They are worthless in trying to correct the matter. I could have gone around the world with the money I am having to spend. Never again with Expedia!!!! Mike.`
`Name = Di URL = none Visit = Probably not Comments = FYI - I sent an email to travel@customercare.expedia.com (sorry, I composed my own before I saw your letter). I got a reply that this email address is not monitored, so pasted the whole thing into the "contact us" web site the reply directed me towards (that the user gets no record of the message or it being sent)`
`Name= carolyn URL = (Secret) Visit = Definitely not Comments = just bin Florida booked to been ripped off by them boooked to stay in regal palms and was put in a crappy villa 7 miles up the road with no shuttle, they ignored my calls and left me and ,my familiy stranded`

Disclaimer: My intention is only to inform people about EXPEDIA.com and warn about possible problems customer might have. The information on this site is for informational purposes only. www.victimsofexpedia.com assumes no liability for any inaccurate, delayed or incomplete information, nor for any actions taken. Prior to making any decision, it is recommended that you seek advice from a qualified advisor. No responsibility is taken for any information or services which may appear on any linked websites